B
ecause you are a state-certified
mechanic or a registered repair
facility, Michigan motorists depend
on you to keep their vehicles running safely
and efficiently.
By following the guidelines in this
brochure, you can avoid misunderstandings
and problems with customers. It covers such
important areas as written estimates, itemized
final invoices, and mechanic certification.
For more details, consult the Michigan
Department of State’s Repair Facility
Manual, which is available on the Department
of State’s Web site at www.Michigan.gov/sos
by clicking on “Services to Businesses.”
If you have any questions, contact the
Department of State at the telephone number
given in this brochure. The department
licenses and regulates mechanics and auto
repair facilities, informs customers and
investigates complaints.
■ Be Properly Certified
You must be Michigan-certified to do
work in any of the categories of major motor
vehicle repair. It is against the law to work
in areas for which you are not certified.
Your mechanic certificate must be displayed
where it can be clearly seen and read by the
customer.
If you are not certified in a category, you
must hold a trainee permit to work in that area.
A trainee must work under the supervision of a
certified mechanic at all times.
Some certification categories require
periodic recertification. For more information
about recertification, check the Department
of State’s Web site at www.Michigan.gov/sos
and click on “Services to Businesses.”
Mechanics and repair facilities must
renew their certifications and registrations
with the Department of State every year.
■ Always Provide An
Estimate
Michigan law requires you to give every
customer a written estimate when the cost
of repairing a vehicle is $20 or more. This
means you must hand-deliver, fax, mail, or
e-mail the written estimate to the customer
– whether or not the customer requests it.
When the job will cost less than $20,
you do not have to provide a written estimate
prior to the repair unless the customer asks
for it. The best advice is to always provide an
estimate, no matter what the job will cost.
A written estimate must tell what work will
be done, the price of parts, the cost of labor, and
an estimate of time to perform the repair. The
estimate must be given to the customer before
the work begins on the vehicle.
If you ask a customer to sign any written
form, you must give him or her a copy of it at
that time. Do not ask the customer to sign a
blank form.
You may not exceed the written estimate
by more than $10 or 10% (whichever is less)
unless you re-contact the customer, either by
telephone, in person, or in writing, and advise
what the added cost (parts and labor) will be.
The customer must approve the added cost.