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social media working groups. OC oversees OPM program offices’ management of program-specific social
media accounts for compliance with current agency messaging and strategic communication goals.
5.2 – CHIEF INFORMATION OFFICER (CIO)
The CIO is responsible for developing and executing OPM information management activities in conformity
with laws, regulations, orders, and directives involving information technology (IT), records management, the
Privacy Act, Freedom of Information Act (FOIA), Paperwork Reduction Act (PRA), and other types of
information management governance.
As a co-owner of this social media policy, CIO applies the requirements of this policy in its functions of
providing appropriate agency-wide web technology services and security, policy, guidance and technical
assistance to program offices. Additionally, the CIO (or designee) is responsible for establishing OPM
policies, standards, and procedures related to records and information management.
5.3 – OFFICE OF THE GENERAL COUNSEL (OGC)
The Office of the General Counsel (OGC) provides legal advice and representation to OPM managers and
leaders so they can work to support an effective civilian workforce for the Federal Government. In the context
of social media, OGC provides legal guidance relating to the use of third-party and agency sponsored social
media, use of the Web, terms of service agreements, ethics requirements for OPM agency users, privacy
policies, any other applicable matter and periodically monitors agency-wide social media activities for legal
implications.
5.4 – CHIEF PRIVACY OFFICER (CPO)
The Chief Privacy Officer (CPO) serves as the principal privacy advisor and is responsible for formulating and
implementing OPM policies related to the collection, maintenance, and use of personally identifiable
information. In the context of social media, CPO’s responsibilities include ensuring compliance with the
Privacy Act, the privacy provisions of the E-Government Act, and other privacy-related laws, regulations, and
guidance relating to the use of third-party and agency sponsored social media.
5.5 – WEB AND SOCIAL MEDIA POINTS OF CONTACT
Web and Social Media Points-of-Contact (POCs) are designated by each Associate Director or Office Head to
serve as the primary points of contact for their offices and are accountable for the effective oversight,
coordination, and management of information within their respective organizations. As these key POC positions
within the program offices will be the first points-of-contact on social media and other web activities, it is
imperative that they coordinate closely with their organization’s leadership as well as OC, CIO, and OGC. Each
will be designated as the social media representative responsible for monitoring his or her program office’s
compliance with this Social Media Policy and will serve as a contact for any social media responsibilities. POCs
generally will also be responsible for posting content to official OPM social media accounts and interacting
with the applicable social media accounts’ audience in a manner consistent with this policy, OC guidelines, and
applicable law, as well as other related guidance. OC, in collaboration with CIO, will provide training to the
POCs. Additionally, an internal OPM Web Council, consisting of all Web and Social Media POCs, meets on a
monthly basis to share best practices, update information, and to coordinate efforts.
5.6 – OFFICIAL OPM SOCIAL MEDIA ACCOUNT ADMINISTRATORS